Annie: ummm... Goran?
Me: Now what?
Annie: I have this client on the phone and he's really angry, want's to talk to a manager.
Me: OK, is it our fault or his?
Annie: His. I explained it to him and how to fix it but he doesn't believe me.
Me: What do you do when I'm not here?
Annie: I handle it.
Me: I'm not here!